Halifax Customer First


Since Halifax Customer First opened in their new office in Horton Street in November 2013 it has demonstrated how well a one-stop shop works for the people of Calderdale. Halifax Customer First is modern, light and airy with a comfortable waiting area. If someone wants to discuss something of a more sensitive or private nature there are private meeting rooms available.


Pay Bills

There are three self-service cash payment points and if anyone needs help learning to use them there are Council colleagues available to show how easy it is. There are also six customer-use PCs which can be used to access a whole range of Council services from setting up a direct debit to paying council tax to requesting a special waste collection or even looking for employment. There are knowledgeable, friendly people on hand to help anyone not sure how to use them. You don’t even need to have a computer at home to take advantage of the on-line facilities

Access Services

All Council services can be accessed at Halifax Customer First; everything from council tax and benefits enquiries right through to housing needs, planning advice and licensing applications. Important partner organisations are also based in the building; these include Pennine Housing, West Yorkshire Police, Citizens Advice and JobCentre Plus.

Halifax Customer First makes it easier to speak to the Council.

Tour of Halifax Customer First

In keeping with our desire to keep things local this film was produced for us by the students at Calderdale College.

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