Imagine a long stretch of road like Pellon Lane. How many streetlights do you think it has? Five? May be ten? Or even eighteen? Now think, if one of those streetlights wasn’t working, how would you report it? Chances are you’d go home, or to work the next day, pick up the phone, dial our number and tell us. But other than a road name, what else would you give us? An approximation of where on the road it was – the middle may be? Or the house number it was closest to?
All this information is helpful to the Highways Service, but sometimes inaccurate or incomplete, meaning customers have to call us again to re-report faults – something we wanted to avoid.
We worked with the Highways Service to create an interactive map that was available around the clock on the Calderdale Council website. It allows individuals to pinpoint where the problem is. Once people submit the problem, information is sent directly to the Highways Service’s computer system where an employee would schedule a job for the light to be fixed.
The new online system meant that individuals were easily able to submit streetlights faults – without having to call us – they could see if it had been reported by others, if not, they could report at any time of the day and the accuracy of the information allowed the Highways Service to fix the fault quickly.