Minor Adaptations in the Home

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The service

Part of the work that the Accessible Homes Agency carries out are minor adaptations, these include providing grab rails, handrails and lever taps.

These simple fixes are not very expensive but they are appreciated and valued by the Council’s customers. They often mean that a person can remain independent in their own home.

Why we needed a change

  • It was taking far too long to make these changes and there was lots of form filling to be done. This quite often put people off applying for a minor adaptation.
  • Each request had to be assessed by an Occupational Therapist and this was taking up to 2 months.
  • We knew that our customers knew what they wanted and if they could have the option to ask for this minor change themselves they would.
  • Occupational Therapist time could then be better spent on the more complicated cases.

Our solution

  • A simple form was designed that could be completed by the customers themselves or a member of their family or a friend and submitted directly to the Accessible Homes Agency.
  • This form only asked for simple contact information, a brief reason why the adaptation was needed and a tick putting in the right box to indicate what work was required.
  • Once submitted these pieces of work were ordered within 2 – 3 days and generally completed within 7 – 10 days.

Difference it made to the Council:

  • This form meant that the customer didn’t have to be visited by an Occupational Therapist. It reduced the waiting time for the customer.
  • The benefit to the customer can be huge. For example, a handrail or a grab rail can prevent a fall or injury. Installing lever taps can help someone to maintain their own personal hygiene and prepare meals without the need of external assistance such as a carer.

Difference it made to local people:

"I am an amputee and having the grab rail on my front door and banisters put in my house has made a huge difference to my ability to move about my own home and it was all done so quickly."